NORTH SALISBURY LIVING MAGAZINE

Why now is the perfect time to remodel your home. Ask the Expert with Andy Haste of Riverside Construction

North Salisbury Living Magazine: Remodel Your Home

Working from home in 2020 has caused many individuals to reevaluate their home’s layout and usable space. Find out why now might be the ideal time to remodel, chatting with Andy Haste, owner of Riverside Construction LLC.  Read full article

Riverside Construction of West Lafayette Earns Coveted Guildmaster Award 8 Years in a Row

Independent Client Surveys by GuildQuality Rate West Lafayette Residential Remodeling Company Among the Area’s Best

 

GUILDMASTER AWARDWest Lafayette, IN, March 25, 2020 – Riverside Construction, an award-winning design-build firm in West Lafayette, Indiana, is proud to announce that it earned a 2020 Guildmaster Award from GuildQuality, for an eighth consecutive year, demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

Out of 700+ eligible applicants, Riverside Construction is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

In determining which businesses received the 2020 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.

Riverside Construction achieved an all-time recommendation rate of 98% from their customers surveyed by GuildQuality.

“With clear intention of creating a remodeling experience that is smooth and enjoyable for all of our clients, I developed a 5-Point Promise, said Andy Haste, Founder and President of Riverside Construction. “This creed promises prompt communication, a clean jobsite, a guaranteed completion date, accurate budget estimate, and a two-year workmanship warranty. I am honored to receive this Guildmaster award now eight years in a row. This award is especially important to us because it is based on client testimonials, and it shows we’re doing something right.”

For more on the 2020 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

Andy Haste of Riverside Construction is Featured in a U.S. News and World Report Basement Renovations Article

Our own Andy Haste weighs in on the U.S. News & World Report article “9 Basement Renovations on a Budget”.  Read the full article here.

Riverside Construction Wins 3rd Place in Wellborn Cabinet’s Bathroom Design and Small Kitchen Design Contests

Riverside Construction is an authorized dealer for Wellborn Cabinet, a leading cabinet manufacturer for over 50 years. Every day Wellborn Cabinet partners, like Riverside, are designing beautiful baths and kitchens for renovations, remodels, or newly constructed homes.

Wellborn Cabinet and a panel of the top industry designers have chosen three of the best bathroom designs from the past year from their Bathroom Design Contest and Riverside’s Contemporary Bathroom Project in West Lafayette won 3rd place.

 

 

Similarly, Riverside’s Retro Kitchen Remodel in West Lafayette won 3rd place in Wellborn Cabinet’s Small Kitchen Design Contest.

 

Local Designer at Riverside Construction Earns Industry Certification Recognized for Expertise in Kitchen & Bath Design

Kelly Grish, DesignerWest Lafayette, IN (May 2019)—Kelly Grish of Riverside Construction announced today that she has earned certification as an Associate Kitchen and Bath Designer (AKBD) from the National Kitchen & Bath Association (NKBA), the world’s leading trade association for the kitchen and bath industry.

The hallmark for kitchen and bath professionals, NKBA certification is based on continuing professional development, comprehensive exams, and industry experience. Its purpose is to provide for the health, safety, and welfare of the public.

The Associate Kitchen and Bath Designer (AKBD) certification recognizes extraordinary experience and achievement in kitchen and bath design, with specialized qualifications in product selection, space planning, materials, and finishes.

“Having a Bachelor’s degree in Interior Design from Purdue University gave Kelly a broad knowledge of residential and commercial design,” said Andy Haste, owner of Riverside Construction. “The AKBD certification indoctrinates her into an internationally recognized group of proficiency experts, providing our clients extra assurance and confidence in our space planning and design capabilities.”

Proven to be an exemplary designer and professional in general, Kelly demonstrates the utmost dedication to the kitchen and bath industry. With all requirements met for trying out the next level of certification (five years of experience and sixty hours of NKBA education units), Kelly plans to keep climbing the ladder, applying for a Kitchen & Bath Designer (CKBD) certification next. The CKBD certification would further validate Kelly’s specialization in the design, planning, and execution of residential kitchens and bathrooms.

About Riverside Construction

Serving West Lafayette since 2008, Riverside Construction is an award-winning residential design/build firm that specializes in kitchen and bathroom remodels, basement renovations and room additions. Riverside Construction provides personalized, home design and remodeling services that promise an enjoyable, smooth remodeling experience, delivered on time and on budget.

For more information, visit https://www.riversideconstruction.com/

About NKBA

The National Kitchen + Bath Association (NKBA) is a non-profit trade group that serves and represents the firms and individuals involved in all aspects of the residential kitchen and bath industry. Established in 1963 as a network of kitchen dealers, it has evolved into the premier association of designers, retailers, remodelers, manufacturers, distributors, fabricators, installers and other industry professionals.  As the only trade association dedicated exclusively to this industry, the NKBA is the leading source of information and education for consumers and professionals alike. For more information, visit https://nkba.org/.

Riverside Construction Makes General Contractors Magazine List of the Best Kitchen Remodeling Contractors in Indiana

 

GC Magazine is a web-based magazine dedicated to celebrating the best general contractors in America. Comprised of construction experts, researchers, and writers they highlight the best general contractors by city all throughout the United States. They produce annual ranked lists using criteria such as a history of quality service and the ability to work within the specified budget and timeframe. All the firms listed have been evaluated based on their business affiliations, portfolio, years of experience, track record, and customer service.

In 2019, Riverside Construction has made their list as #2 of the #15 top kitchen remodelers in Indiana.

View the full list here.

Riverside Construction Celebrates 10 Years as a Trusted Home Remodeling Design Build Contractor to Homeowners in Lafayette and West Lafayette

West Lafayette, IN, April 4, 2018—As a leading home remodeling design build firm for discerning Lafayette homeowners, Riverside Construction today celebrates a decade of helping clients through a well-planned and well-managed process of designing and building treasured living spaces that suit their needs perfectly—delivered on time and on budget.

As one of the few full-service design build firms in the highly saturated construction marketplace, Riverside Construction has achieved significant organic revenue growth since its inception in 2008, growing 1,616% in ten years.

“I started Riverside Construction ten years ago with a deliberate client-first philosophy deeply rooted in values,” said Andy Haste, founder and president. “I listened to Lafayette homeowners and set out to deliver what they wanted—great communication, quality construction at a fair price, on-time delivery, a clean job site, and a process they can trust, with limited surprises. This is still the mainstay of our business today, delivering a proven process that ensures our clients’ projects run smoothly uniquely tailored to their lifestyle needs and preferences.”

The firm’s leadership approach has played a significant role in Riverside Construction’s success. Maintaining an active role in client strategy and delivery, as well as delivering one-on-one mentoring to the firm’s rising starts, Riverside Construction’s design and construction team—who together have 142 years of experience—consistently collaborate to deliver innovative design and construction counsel while fostering internal professional growth.

Riverside Construction has grown from three original employees to more than eleven with very little turnover. Continuing its growth plans, the firm will welcome two new carpenters by the end of August. For more information, please visit https://www.riversideconstruction.com.

Reputation Building Blocks

The third annual Qualified Remodeler/GuildQuality customer satisfaction report offers new insights on cornerstone tactics for happy clients and highlights 60 remodeling firms leading the way—Andy Haste and Riverside Construction was one of them.

The building blocks of any successful remodeling or home improvement business are many. There must be a firm handle on overhead, job costs, estimating, pricing and production, just t o name a few. Further down that list but of equal importance is customer satisfaction strategy and measurement.

Remodelers usually come into the industry with a clear sense of what it takes to make customers happy. New remodelers often come with years of experience in carpentry and project management. The thinking is that happy customers are the natural byproduct of quality workmanship, fair prices and a friendly demeanor. But as GuildQuality and thousands of remodelers around the country learn, there’s a lot more to it. Customer satisfaction is a discipline unto itself and is a foundational building block of any profitable and long-term survivor in remodeling. Twelve years ago, Qualified Remodeler offered the first of five annual surveys on customer satisfaction, running from 2005 to 2010. By surveying clients who had recently completed remodeling work, the research netted new insights into the client relationship traits that correlated most closely with high rates of those clients who expressed a willingness to refer their remodeler. The results of those early surveys showed that timeliness, job site cleanliness and communication were critically important to the remodeler-client relationship. They consistently ranked higher than fair prices and quality of workmanship—the very attributes most remodelers rely on for client happiness when they come to this industry.

Read or download entire article (Riverside featured at the bottom of page 49).

RIVERSIDE CONSTRUCTION OF LAFAYETTE, IN RECOGNIZED AMONG THE TOP CUSTOMER SERVICE LEADERS IN THE RESIDENTIAL CONSTRUCTION INDUSTRY

GuildQuality’s 2017 Guildmaster Award Honors Riverside Construction Fifth Year in a Row

 

GUILDMASTER AWARDLafayette, IN, February 2, 2017-Riverside Construction of Lafayette, Indiana received a 2017 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry. This award-winning design/build remodeling company is deeply rooted in helping homeowners discover their ideal remodeling solution by listening intently to their unique needs and desires. Their work, awards, and above all, their client reviews, speak for themselves.

 

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

 

Out of 600+ eligible applicants, Riverside Construction is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care—five years in a row.

In determining which businesses received the 2017 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.

 

Riverside Construction achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality. And, they achieved this noteworthy accomplishment five years in a row.

“Nothing could be more rewarding than being recognized for our customer service, admits Andy Haste, project consultant and owner of Riverside Construction. “Everything we do stems around learning how our clients live and use their existing home, and then designing it to better suit their needs. Receiving the Guildmaster award five years in a row tells us that we’re doing something right.”

For more on Riverside Construction’s awards, visit https://www.riversideconstruction.com/awards-and-certifications/

For more on the 2017 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

 

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About Riverside Construction

Serving West Lafayette since 2008, Riverside Construction is an award-winning residential design/build firm that specializes in kitchen and bathroom remodels, basement renovations and room additions. Riverside Construction provides personalized, home design and remodeling services that promise an enjoyable, smooth remodeling experience, delivered on time and on budget.

For more information on the Company, its projects and services, please visit https://www.riversideconstruction.com.

 

About GuildQuality

 

Over 2,300 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s community of quality today and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.

Why Andy Haste Keeps Clients and Employees at the Center of His Company

The Case Award finalist makes sure that customers and carpenters are happy with their entire experience at Riverside Construction

By

Andy Haste speaks of his clients and his employees as if they were his family—because, to him, they are.

“[At the end of a remodel], I’ll go out and do something we call the exit interview,” Haste says. “People will say ‘I miss such-and- such carpenter so much’ or ‘I miss [Jeff] because they became like family.’ And that’s really nice. You’re in somebody’s house for two or three months or maybe it’s only five weeks, but … they become family to us and those relationships are really important.”

It’s that people-focused approach that has helped Haste build a successful business: Riverside Construction was named to Remodeling’s Big50 in 2013, and this year honored as a finalist for the Fred Case Remodeling Entrepreneur of the Year Award.

Read entire article on remodeling.hw.net

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