RIVERSIDE CONSTRUCTION OF LAFAYETTE, IN RECOGNIZED AMONG THE TOP CUSTOMER SERVICE LEADERS IN THE RESIDENTIAL CONSTRUCTION INDUSTRY

GuildQuality’s 2017 Guildmaster Award Honors Riverside Construction Fifth Year in a Row

 

GUILDMASTER AWARDLafayette, IN, February 2, 2017-Riverside Construction of Lafayette, Indiana received a 2017 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry. This award-winning design/build remodeling company is deeply rooted in helping homeowners discover their ideal remodeling solution by listening intently to their unique needs and desires. Their work, awards, and above all, their client reviews, speak for themselves.

 

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

 

Out of 600+ eligible applicants, Riverside Construction is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care—five years in a row.

In determining which businesses received the 2017 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.

 

Riverside Construction achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality. And, they achieved this noteworthy accomplishment five years in a row.

“Nothing could be more rewarding than being recognized for our customer service, admits Andy Haste, project consultant and owner of Riverside Construction. “Everything we do stems around learning how our clients live and use their existing home, and then designing it to better suit their needs. Receiving the Guildmaster award five years in a row tells us that we’re doing something right.”

For more on Riverside Construction’s awards, visit https://www.riversideconstruction.com/awards-and-certifications/

For more on the 2017 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

 

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About Riverside Construction

Serving West Lafayette since 2008, Riverside Construction is an award-winning residential design/build firm that specializes in kitchen and bathroom remodels, basement renovations and room additions. Riverside Construction provides personalized, home design and remodeling services that promise an enjoyable, smooth remodeling experience, delivered on time and on budget.

For more information on the Company, its projects and services, please visit https://www.riversideconstruction.com.

 

About GuildQuality

 

Over 2,300 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s community of quality today and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.

Why Andy Haste Keeps Clients and Employees at the Center of His Company

The Case Award finalist makes sure that customers and carpenters are happy with their entire experience at Riverside Construction

By

Andy Haste speaks of his clients and his employees as if they were his family—because, to him, they are.

“[At the end of a remodel], I’ll go out and do something we call the exit interview,” Haste says. “People will say ‘I miss such-and- such carpenter so much’ or ‘I miss [Jeff] because they became like family.’ And that’s really nice. You’re in somebody’s house for two or three months or maybe it’s only five weeks, but … they become family to us and those relationships are really important.”

It’s that people-focused approach that has helped Haste build a successful business: Riverside Construction was named to Remodeling’s Big50 in 2013, and this year honored as a finalist for the Fred Case Remodeling Entrepreneur of the Year Award.

Read entire article on remodeling.hw.net

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Riverside Construction Refreshes Their Brand and Launches New Website

WEST LAFAYETTE, October 5, 2016. Riverside Construction, a full service design/build firm catering to homeowners in Lafayette and West Lafayette, unveiled a fresh new graphic identity and announced the official launch of its newly revamped responsive website on Friday, September 9th. Although Riverside Construction has steadily rolled out its fresh branding platform since June 2016, updating its marketing materials, trucks and signage, the Company made a final splash with their redesigned website that offers quick and easy access to essential remodeling information and features a comprehensive understanding of the Company’s design/build services.

screen-shot-2016-09-22-at-8-43-49-amThe new website has a clean, current design, a newly designed logo, improved functionality and enhanced, rich content focused on the Company’s mission to provide the finest full service design/build remodeling experience for its clients—doing so by staying within the budget, producing the project in a timely manner and above all, doing what they promise. The new website went live on September 9th and moved from their old address http://rsconstruct.com to the new website address: https://www.riversideconstruction.com/.

“We took the time to launch our new website correctly—using a professional photographer to retake our finished project photos, reclaiming our company name as our domain name, providing detailed descriptions of our finished projects, focusing our messaging on what sets us apart in the industry, and more,” admitted Andy Haste, Riverside Construction’s Founder and President. “We believe that this new site will empower homeowners to find the information they are looking for when researching their home remodeling project, and educate them into the value of using a design/build firm.”

Riverside Construction’s new website is optimized for mobile and will be updated on a regular basis with news of complimentary home remodeling seminar dates, featured projects, remodeling design tips and company milestones. Visitors are encouraged to explore the website and sign up for seminar notifications, monthly newsletters, and more at https://www.riversideconstruction.com/contact-us/

About Riverside Construction

Serving West Lafayette since 2008, Riverside Construction is an award-winning residential design/build firm that specializes in kitchen and bathroom remodels, basement renovations and room additions. Riverside Construction provides personalized, home design and remodeling services that promise an enjoyable, smooth remodeling experience, delivered on time and on budget.

For more information on the Company, its projects and services, please visit https://www.riversideconstruction.com.

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