Independent Client Surveys by GuildQuality Rate West Lafayette Residential Remodeling Company Among the Area’s Best
West Lafayette, IN, March 25, 2020 – Riverside Construction, an award-winning design-build firm in West Lafayette, Indiana, is proud to announce that it earned a 2020 Guildmaster Award from GuildQuality, for an eighth consecutive year, demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of 700+ eligible applicants, Riverside Construction is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2020 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
Riverside Construction achieved an all-time recommendation rate of 98% from their customers surveyed by GuildQuality.
“With clear intention of creating a remodeling experience that is smooth and enjoyable for all of our clients, I developed a 5-Point Promise, said Andy Haste, Founder and President of Riverside Construction. “This creed promises prompt communication, a clean jobsite, a guaranteed completion date, accurate budget estimate, and a two-year workmanship warranty. I am honored to receive this Guildmaster award now eight years in a row. This award is especially important to us because it is based on client testimonials, and it shows we’re doing something right.”
For more on the 2020 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.