Isn’t it nice when you are greeted by a friendly voice on the other end of the phone; or when your calls or emails are returned promptly? Customer service is a vital part of our business. It’s not only important to us that you are treated with respect, but that you also feel important and served well. In addition to being responsive to your questions, comments or concerns, you can expect to receive pertinent information from any of our team members in a timely manner—striving for prompt and remarkable.
We promise to maintain a clean, organized, and safe work area that minimizes the disruption to your family’s daily routine. We wear safety glasses and never smoke on your property. We lay down protective tarps, install dust barriers around the work area and stack materials and tools as neatly as possible. Being considerate and respectful of you and your home is important to us.
Unique to many homeowners is the depth of our questions and the time we spend with you during our initial meetings. Through experience, we have learned that time invested early in the remodeling process dramatically improves the outcome of your home remodeling project. Early in the design process, we work with you to make material selections that fit your needs exactly, and stay within your budget. No time or money is wasted when you design to a budget that you can afford right from the start.
Part of a homeowners’ anxiety when embarking on a home remodeling project is not knowing if their remodel will complete on time. As a Design/Build firm, Riverside Construction commits to a job completion date, setting a guaranteed schedule before construction begins. Then, we communicate with you weekly to make sure you know what we know, managing your project and keeping it on schedule from start to finish.
Demonstrating our commitment to quality, every home remodeling project is backed by an extended two-year workmanship warranty. If you find any materials or construction defective or damaged from normal use in the first two years of project completion, we will repair and replace them at no cost to you. We will also follow up after twelve months to make sure you are still completely satisfied with our work.
