Team News & Updates
Thank you for being a part of our team. Our customers are raving about how much they appreciate the impact you have made on their homes and lives. Thank you to everyone who makes it possible for us to help people that need help with their home maintenace and remodeling needs!
Wins
- June 26th we held a customer appreciation event at an Aviators baseball game. A number of our past customers enjoyed watching a great game and connecting with our sales and support teams!
- A new van was purchased for the HCR team to facilitate a growing number of techs!
- HCR had their best ever monthly revenue in June!
Employee News
- Gatlin Darling has joined the RSC team as a project manager.
- Ryan Thorne joined the HCR team as a field tech.
- Johanna Haste is joining us for the summer to help both Casey and Kelly.
- Jack Gray joined RSC as an apprentice carpenter.
- Justin Runyon joined the HCR team as a field tech.
- Butch Allen joined the HCR team as a field tech.
Congratulations
Zane was married to Emily on May 31st. Congratulations to Zane and Emily!
Arabella Lynn Sabens was born to Connor and Hannah July 14th.
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Team Announcement: New Leadership Appointments
We’re excited to announce several key leadership transitions that will further strengthen our operations and position us for continued growth:
-Joel Haste has been officially promoted to Branch Manager – HCR Division, removing the “acting” title. Joel’s steady leadership and proven results have earned the trust of both the team and leadership, and we’re thrilled to see him step confidently into this role effective August 1st.
-Jeremy Quinette is being promoted to QA Training & Supervisor - HCR Division, removing the “acting” title. A role that recognizes his commitment to quality, team development, and operational excellence. This transition also takes effect August 1st.
-Jesse Holton has been formally installed as our Process Improvement Specialist, a cross-functional role focused on unlocking efficiency and enabling scale across departments. Jesse has already made a strong impact, and this move affirms our commitment to building systems that work smarter, not harder.
Please join us in congratulating Joel, Jeremy, and Jesse on their well-deserved advancements. We’re proud of the leaders they’ve become and excited about the direction they’ll help take us next.
Hiring needs
We need your help! Don't forget that there is a $250 preliminary referral bonus with an additional $250 referral bonus if the employee you refer stays more than 6 months!
Riverside is currently looking for experienced carpenters.
HCR is currently looking for skilled field technicians.
SIMPLE Retirement Plan Reminder
It's never a bad time of year to address your retirement plans! You can start or change your withholdings and the company 3% match at any point in time. Reach out to Jen and she will get you in touch with Cornerstone Financial. They will walk you through the steps to start saving for your retirement!
2nd quarter Profit-Sharing
2nd quarter profit sharing was paid out on the July 30th payroll. Way to go teams matching and in some cases surpassing our financial goals! Now to work on the 3rd quarter goals!
Upcoming Marketing events
Riverside and Home Care and Repair will both be participating in several upcoming events. If you know someone interested in working with either company, one of these events may be a great place for them to talk to someone!
8/16 - Riverside Remodeling Workshop at Noon at the office
9/27 - Riverside Remodeling Workshop at 10:00 am at the office
Trades spotlight
True Spark is a new company that has started working with us. We've been excited to see the great job that they do helping our customers with their electrical needs. If you see the True Spark team, take a minute to thank them!
Core Value Focus:
Communication
We listen to understand, clarify for accuracy, and respond promptly (within 8 business hours) out of care and respect.
Communication is truely a key to being a successful company. Weather it's a customer calling Home Care and Repair or Riverside Construction, our ability to listen to what they need and translate that information to the field crews or technicians is the key to happy customers.
This is so important that Mr. Williams called it out in his Riverside google review: "The communication given every step of the project was timely and informative."
Heather called communication out in her Home Care and Repair review as well: "We have worked with them a few times. They are always well communicative, respectful, kind, clean, and do excellent work."
Examples of this:
Casey and Zane actively listening to our customers are they answer the phones to make sure we understand what they need.
Andy and Kelly presenting what we do in our remodeling workshops to prepare our customers for what they will experience.
Field techs reaching out to Joel and Zane to review estimates or update them on to keep them aware of their progress in the field.
Jaron reaching out to Kelly to make sure he is using accurate information to communicate clearly what we did for our customers when updating our website.
Staff using the Teams chats to document information on materials, job status and asking and answering questions to help us do the best job we can for our customers.
Carpenters and Project Managers uploading pictures and job logs into JobTread allowing customer and staff to see the details of what's going on at the jobsite.
Why It Matters: The Value of Profit Sharing Sooner
This change is about more than just frequency. It’s based on a simple financial truth:
Money you receive sooner is worth more than money you receive later.
Why?
- You can save or invest earlier taking advantage of the power of compounding interest.
- You can use it when you need it — for bills, debt, or personal goals.
- It keeps your hard work and rewards more closely connected.
Our goal: More Motivating, More Fair
- More immediate recognition for your contribution
- Smaller, regular payouts that help with your financial planning
- Encourages all of us to stay focused and aligned all year long
Miller Kitchen
Employee Spotlight:
Aaron Johnson
As our design and estimating team manager, Aaron shows our clients the potential of their home through his design and 3-D renderings of the remodeling project. His understanding of both design and construction engineering and his attention to detail ensures all material lists and cost estimates are as complete as possible.
Favorite Thing About Working At Riverside Construction
“I enjoy seeing how each client lives and uses their existing home and then designing it to better suit their lifestyle,” remarks Aaron. “Getting to see each project change from what the space was before to the final product and being a key part in facilitating that transformation is something that gives me a great deal of satisfaction.”
Personal Side
Aaron has an easy going nature and never seems to get rattled. He enjoys his time with his family, family vacations, computer games, music, camping, cooking and listening to podcasts.
Upcoming Events & Reminders
Joke of the Month
Submitted by Connor:
What do you call a snake that loves building houses?
A boa constructor.
Work/Life Balance Tip
Looking for ways to improve your personal life and the next morning at work? Create a shutdown ritual!
- At the end of your workday, create a simple routine to signal to your brain that work is over. This might mean doing things like documenting what you did on your timecard, dropping off your receipts, closing your laptop, writing a quick to-do list for the next day, and stepping away from your workspace. This helps you mentally switch gears, reduces the urge to keep checking emails or work texts, and makes it easier to be fully present in your personal time.
- Consistency is key—treat this ritual like any other important meeting.
Bucher Porch Addition
