Team News & Updates
Fall is quickly approaching. With the seasons changing we're finding that some of the work we're doing is changing too. What doesn't change is the impact you have on our customers. We continue to get great reviews from customers. You are having an impact on their quality of life and it is not going unnoticed. Thank you for taking care of our customers.
Wins
- The new HCR van is getting racking installed and will be ready to head out soon!
- Riverside will be starting to use a new Customer Retention Management program soon. This should help our Project Consultants capture, process and develop leads.
Employee News
- Bill Whiteman rejoined the HCR team as a field tech.
- Jaime Loftis joined the HCR team as a field tech.
- Micah Haste has been named acting Project Manager for Riverside
- Ron Masters joined us as the Warehouse and Delivery Coordinator
- Phillip Price is joining the HCR team as Project Consultant
Congratulations
Henry Scott was born to John and Michaelah Jordan on September 10th.
Hiring needs
We need your help! Don't forget that there is a $250 preliminary referral bonus with an additional $250 referral bonus if the employee you refer stays more than 6 months!
HCR is currently looking for skilled field technicians.
RSC is currently looking for experienced carpenters and a new Project Manager.
SIMPLE Retirement Plan Reminder
It's never a bad time of year to address your retirement plans! You can start or change your withholdings and the company 3% match at any point in time. Reach out to Jen and she will get you in touch with Cornerstone Financial. They will walk you through the steps to start saving for your retirement!
3rd quarter Profit-Sharing
3rd quarter profit sharing will be coming out the end of October or early November. At this point both companies are on track to hit their goals for profit sharing to happen!
Upcoming Marketing events
Riverside and Home Care and Repair will both be participating in one last. If you know someone interested in working with either company, one of these events may be a great place for them to talk to someone!
10/25 - Riverside Remodeling Workshop at 10:00 am at the office
Staffing Changes
In the last couple of months, we've had a number of pretty significant staffing changes. Each of these people had special gifts and talents that they shared with us and our customers. They will be missed as they transition to their new roles in various places. We do feel like we've found some incredibly skilled people to fill a few of the vacant positions. We're excited to see how the additional staff we find brings new ideas, perspectives and talents that help us manage the increase in work that we anticipate soon. It's been exciting to watch how people transitioning out of roles has served as a catalyst for internal growth, allowing some of our existing team members to take on new responsibilities, develop their skills, and advance in their roles. We're excited to watch this natural and necessary part of organizational evolution—one that encourages adaptability, fosters leadership, and drives long-term improvement.
Trades spotlight
MC Gutter Solutions (formerly The Gutter Group) is a company we've been working with since the beginning. Matt Akers and his team do a great job of adding gutters and downspouts to our projects and giving us good feedback on what will help our customers the most. If you see the MC Gutter Solution team, take a minute to thank them!
Core Value Focus:
Postitive Attitude
We strive to maintain an intentionally optimistic attitude, prioritizing a "how can I help" approach to meeting the needs of others.
One of the key pieces to our success is being intentional about trying to maintain a positive attitude. Each of us individually working on having a positive attitude impacts customers and coworkers alike. It's rarely easy when things go wrong, but if you can manage to keep your attitude positive it helps keep the customer in a better frame of mind and makes your job easier! For most people it's much harder to be angry at someone with a positive attitude than someone who is already grumpy.
Here are some examples:
Casey and Zane sometimes need to take phone calls from frustrated customers. Instead of complaining about having to deal with things that aren't their fault, they try to find someone to help the customer and get the customer the best possible scenario.
Something goes wrong on a job - instead of blaming someone else, take a second, think about potential solutions (or reach out to someone who has different experience than you for suggestions) and take a step forward to fix the problem.
Health Insurance Update
Just a reminder if you currently have health insurance the 1st date to update/renew your plan is NOVEMBER 3rd! We know that advising sessions filled up fast last year, sign up early to get your spot (Ideally by the 14th)!
In the next week we're hoping to get documentation about our benchmark plan for 2026. The benchmark plan would cost you as an individual aproxomately $300 a month. Riverside construction will increase your pay to make sure that you pay no more than that for that specific plan.
As a reminder you do not have to select that plan if it doesn't meet your needs. You can choose whatever plan you want! The amount that Riverside would cover for the benchmark plan is yours to spend on any plan you want to choose. We choose a plan in the middle that we felt did a pretty good job of covering a wide assortment of things. However if you do not want to spend that much out of pocket there are plans that cost much less - to the point where you may pay only a minimal amount pocket each month!
RemodelHealth also offers vision and dental plans that can be added to a regular plan to cover a portion of your vision or dental care.
There will be at least one full company meeting about this in the next month and you can always come talk to Jen about any questions you might have!
Miller Kitchen
Employee Spotlight:
Chris Miller
Meet Chris, one of our expert Technicians at Home Care & Repair. With two decades of experience in the handyman business, Chris specializes in tile work and enjoys collaborating with a team that works well together. For Chris, the best part of servicng customer is seeing their happiness when a job is done right.
When he's not at work, you'll likely find him bowling, hunting, fishing, or working on woodworking projects-always staying busy and enjoying the outdoors.
Upcoming Events & Reminders
Joke of the Month
What do construction workers always stay calm?
They know how to keep it together!
Work/Life Balance Tip
Take a Lunch Break
While it might be tempting to skip a lunch break, lunch breaks have been shown to boost productivity, creativity, and focus, while reducing stress and preventing burnout by allowing your mind and body to rest and recharge. Breaks also support physical health by stabilizing blood sugar, offer a chance for social connection, and increase job satisfaction and happiness.
Mental & Cognitive Benefits
- Boosted Creativity: Stepping away from your work can provide a fresh perspective, fostering new ideas and improving problem-solving skills.
- Reduced Stress & Burnout: Breaks provide a crucial period to de-stress and disconnect from work, preventing the accumulation of mental fatigue and exhaustion.
- Improved Mood: Taking time for yourself can make you happier and more engaged with your work, leading to greater overall job satisfaction.
- Increased Productivity & Focus: A mid-day break helps you reset, returning to your tasks with a renewed focus and better mental clarity
Physical Health Benefits
- Improved Circulation: Moving away from your desk for a walk or stretching can improve circulation.
- Healthier Habits: Lunch breaks offer an opportunity to eat a proper meal and stay hydrated, promoting healthier eating habits and overall physical well-being.
- Energy Replenishment: A proper meal and break helps stabilize blood sugar levels, which is essential for sustained brain function and can prevent mid-afternoon energy crashes.
The next time you're tempted to skip your lunch break, take a second to make sure it's worth it in the end!
Bucher Porch Addition
